Cerqle Brings Multi-Channel Customer Engagement, Campaigns, and AI-Powered Workflows Into One Platform

Bluebird adds CRM synchronization features, previews partner rewards platform

Bestselling Author Dennis Cummins Challenges Traditional Sales Tactics With Invitational Selling Approach

Clientshare partners with Excellerate Services UK&I as new Chief Experience Officer puts CX top of the agenda

Beyond 'Press 1': Newo Invites Contact Centres to Test Voice AI Live at Call & Contact Centre Expo

VistaXM recognized as a CRN® 2026 Stellar Startup

How Customer Experience Teams Build Trust When Feedback Cannot Become a Change

When feedback cannot lead to immediate change, customer trust can quickly weaken. Experts in customer experience share practical ways to explain limits, assign next steps, and keep clients informed. These strategies help teams respond clearly while showing that every concern still matters.

Squaretalk and Key IVR Strengthen Partnership to Support Debt Collection Firms

PromethistAI Takes Its Relational Agents to US Banks and Insurers

How Customer Service Leaders Rebuild Trust After Service Failures

A service failure can cost more than money—it can break a customer’s trust. Leaders who respond quickly, accept responsibility, and remove extra work can turn a bad experience into a reason to stay. Insights from customer service experts show how to restore confidence with clear updates, fair remedies, and accountable follow-through.

IntouchCX Recognized for Operations led AI and End to End CX Transformation by HFS Research

Fuel costs disrupt a cruise, business operators share customer support plans

AOL reported that fuel costs disrupted a long-term cruise and left Villa Vie Odyssey passengers stranded in Cambodia. Business operators share contingency-planning practices for supporting customers during sudden service suspensions.

How Customer Service Teams Prioritize Feedback That Improves Experiences

Customer feedback is most valuable when teams know which problems demand action first. From repeated service breakdowns and slow quote responses to onboarding gaps and unclear delivery policies, the right priorities can improve customer experiences quickly. Insights from customer service experts show how teams can turn feedback into focused, measurable improvements.

How Customer Experience Teams Turn Complaints Into Improvements

Customer complaints can reveal the clearest path to better products, service, and retention. This article shows how teams turn recurring problems into focused experiments, clearer answers, and visible improvements. It also includes insights from customer experience experts on acting quickly and keeping affected customers informed.

How Customer Support Teams Handle Policy Exceptions Fairly

Policy exceptions can build trust or create serious inconsistency. This article shares insights from customer support experts on making fair decisions, documenting exceptions, and protecting clear standards. Learn practical ways to balance empathy, accountability, and consistent service.

How Customer Complaints Drive Better Customer Service

Customer complaints are more than problems—they reveal where service can improve. This article shares practical ways to turn feedback into clearer processes, faster solutions, and stronger customer trust. It also includes insights from experts in the field to help businesses act on complaints effectively.